Connection Issues

While on a video visit, we suggest using the best possible connection available to you.


For desktops and laptops, if it is possible to plug into an ethernet adapter, that should be used.


If ethernet is not available, Wi-Fi is recommended, as it is for all mobile applications.

Mobile Data

Mobile data may be spotty, even if the antennae bar is at maximum. Mobile services tend to disconnect and reconnect arbitrarily in an attempt at optimization, and therefore, is not recommended if it can be avoided.

Be sure your area is clear of noise and distractions, especially when not using a headset or dedicated microphone on your device.
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