Implementation Worksheet FAQ

If you've got questions on your implementation worksheet, we've got you covered! Take a look at some of our most frequently asked questions below.

Why do I need to provide my address?
Why do you need my EHR or PM?
What is the "target go-live date" and how do I determine what that should be?
What is the "scheduling email" field used for?
What is a "key practice contact"?
What's the difference between "practice staff" and "provider"?
Does Chiron Health run eligibility on my patients?
Why do I need to provide my banking information?
What is a "self-pay rate"?
How do I determine what rate I should charge?
Do I have to collect payments via the Chiron Health platform?
Are there any fees associated with collecting payments via the Chiron Health platform?
What do I do if my question isn't answered here?

Q: Why do I need to provide my address?
We need your address so that we can ensure we have all of your practice information correct in our system. Should we need to communicate with the practice via mail, we want to make sure it's going to the right place. We might send you some goodies, too! (top)

Q: Why do you need my EHR or PM?
We have different levels of integration with our EHR or PM partners, so including your EHR or Practice Management system can help us determine which level of top-notch service to provide you. (top)

Q: What is the "target go-live date" and how do I determine what that should be?
This is the date that you expect to begin the push to see patients via telemedicine. It doesn't have to be scientific and can change at any time. It can be used as a rough estimate as to when you and your staff will be completely trained on the platform. The date you choose is up to you! Typically, we see this date between 1 to 2 weeks after submission of the worksheet. (top)

Q: What is the "scheduling email" field used for?
Each implementation comes with a customized patient landing page - at no extra charge! This page will allow patients to request a telemedicine appointment at your practice. These requests are delivered through email, so we need to know where to send them. (top)

Q: What is a "key practice contact"?
This is a field that we use to determine who the best person is to speak to about telemedicine at your practice. Typically, this person will be used as the main point-of-contact when discussing new features, support-related topics, or any other communication. (top)

Q: What's the difference between "practice staff" and "provider"?
Practice Staff are typically members of your team who will not be seeing patients over telemedicine. Generally, we set up all office members to have access to the platform since telemedicine is a team sport! A Provider is a member of your team who will be seeing patients over telemedicine. (top)

Q: Does Chiron Health run eligibility on my patients?
Yes! The Chiron Rules Engine is the most advanced database of telemedicine insurance rules in healthcare. When insurance information is provided, we validate the insurance against state and telemedicine specific reimbursement rules coupled with payer-specific rules. (top)

Q: Why do I need to provide my banking information?
In order to collect patient payments via the Chiron Health platform, we need to know where to deposit these funds. We can only make deposits to this account, not withdrawals. We recommend sending a heads up email to the person responsible for providing this information. (top)

Q: What is a "self-pay rate"?
Self-pay rates are rates that you wish to charge telemedicine patients that either 1) do not have insurance, 2) have insurance but are ineligible for the visit, or 3) have insurance but are required to meet a deductible first. If a patient seen via telemedicine has a co-pay as determined by the Chiron Rules Engine, you'll have the ability to charge that instead. (top)

Q: How do I determine what rate I should charge?
This can vary from practice to practice, but we typically see rates across the country average from $40-$50. You have the ability to enter your own amounts at any time. For more information, see this Help Center article. (top)

Q: Do I have to collect payments via the Chiron Health platform?
You aren't required to collect payments via Chiron Health, but it's strongly recommended that you do. If you have a way of collecting patient payments in place that you'd rather use, that's okay! Just let us know at the time of activation that you'd like to use that instead.  (top)

Q: Are there any fees associated with collecting payments via the Chiron Health platform?
Our processing partner assesses a 2.9% + $0.30 charge on every transaction. We do not take additional fees.  (top)

Q: What do I do if my question isn't answered here?
For questions not covered here, please feel free to contact us at any time! (top)

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