10 Tips for Effective Video Visits
The idea of treating patients using remote video applications may seem like something out of the Space Age. Turns out, it is. NASA began using telehealth related technologies in the 1960's to monitor and manage the health of astronauts. Since then, the technology that makes it possible to provide remote care has advanced in quality and become much more economically feasible. Today, it is quite possible for many types of providers to deliver care via video.
1. Make sure to have a stable internet connection
The most important aspect of a telemedicine appointment (commonly referred to as video visit) happens to be a stable and fast internet connection. If the connection is slow, it can affect the conference adversely with visual disruptions and inconsistent audio.
When you are using your laptop, make sure to adopt an Ethernet cable that will help guarantee a stable Internet connection, or get as close to your wireless modem as possible. Should you choose to use WiFi, go for a secure connectivity along with advanced encryption and password protection.
2. Make sure to have a webcam and microphone
It may sound like a no-brainer, but you'll need to have a webcam and microphone to access your video visit. Some providers elect to use a wireless headset, so they don't need to worry about wires! Whatever you use, the choice is yours but here's a couple of our top recommendations:
3. Dress properly
Keep in mind that your patient will be able to hear and see you. This means you should take the proper steps to ensure you're dressed properly and well-groomed. You may be doing a visit from your hotel room or while you're on vacation, but you don't necessarily want to look like it!
4. Speak with confidence
We know you'll probably be nervous on your first couple of visits, and that's okay! Your patient will probably be, too, if not more than you! Just remember that this is a proper medical exam and you should be just as, if not more, confident as you are with in-office appointments. Make sure to speak loudly and clearly so your patient doesn't have any issues hearing you.
5. Keep time zones in mind
Now more than ever, it's possible that your patient may not reside in the same time zone as the office. When scheduling, it's important to keep any time zone variations in mind. Scheduling a video visit with the incorrect time zones will cause confusion may affect the outcome of the visit (including future marketability).
6. Minimize distractions
Prior to your video visit, make sure that there are no obstacles in the line of sight of your camera which can distract the other participants. Also, make sure that your cell phone is kept in the silent mode during the visit.
7. Get acquainted with Chiron's video interface
Try running a couple of test appointments before you have a real patient. This will give you time to familiarize yourself with the hang-up, mute, and other options that are available in the standard Chiron Health application.
8. Don't speak at the same time
This can be challenging when you first transition to video visits. You'll need to practice patience and refrain from speaking while your patient is. Doing so will ensure that you hear all the questions and your patient doesn't get frustrated. It's up to the provider to manage the video visit to make it successful!
9. Select an appropriate venue
Most of the time, you'll want to find a nice, quiet room to conduct your visit. If you try to do this in a hallway, your patient may get distracted and/or not be able to hear you clearly. If it's not possible to find a quiet room, it may be best to reschedule the visit.
Take your time with your patient. Think of this as an in-office appointment and tell your patient to do the same. As stated before: once you've gone through a few visits (even a few test ones), your nerves will settle and you'll be well on your way to improving your practice efficiency and increasing your patient satisfaction!