Patient Account FAQ

What do I do if my insurance company is not listed in the drop-down?
How do I change my name, date of birth, phone number, or email address?
Will I be charged more than once if I enter the same appointment more than multiple times?
How do I change my name, phone number, or email address?
Why do I keep getting reminder emails when I canceled my appointment?
What do I do if my question isn't answered here?

Q: What do I do if my insurance company is not listed in the drop-down?
If you do not see your insurance company in the drop-down list, continue typing, and click "Add" once you are done typing the name of your insurer. This will add your insurer to the policy, and you will be able to fill out the rest of the information.  Please make sure that your insurance company is not listed under a different name before you add a new one. (top)

Note: If you are using Blue Cross Blue Shield, try spelling it out rather than entering "BCBS"

Q: How do I change my name, date of birth, phone number, or email address? To change your name, phone number, or date of birth, go to the My Account by clicking on your name or profile picture on https://patients.chironhealth.com. On iOS or Android, press the pencil icon next to your name. To change your email, please contact your practice directly. (top)

Q: Will I be charged more than once if I enter the same appointment more than multiple times?
You can restart the same appointment multiple times as long it has not been completed by your provider, and you will only be charged when the appointment is completed by the provider. (top)

Q: Why do I keep getting reminder emails when I canceled my appointment?
The telemedicine system is separate from the scheduling system your doctor's office uses. If the appointment was not properly deleted on the practice side,  the system will continue to send out automated reminder emails to the patient of the appointment. The emails can stop once the doctor's office removes the listing, or you can ignore the email reminders as they are an auto-generated response. (top)

Q: What do I do if my question isn't answered here?
For questions not covered here, please feel free to contact us at any time! (top)

Still need help? Contact Us Contact Us